I only have windshield damage I need roadside assistance help My car was damaged Something happened to my property
I need help with my car I need to get reimbursed I've been in an accident and need a tow I need roadside assistance information
If you're in an accident, the first step is to file an auto claim. We're here to help.
While speaking with the claims adjuster, please request assistance in moving your vehicle.
We sometimes experience high call volumes, causing longer wait times.
Don't want to wait? You can file your claim online.
Report a claim This will open up a popup Check claim status
Close Pop-upYour deductible is the amount you'll have to pay out of pocket for repairs before your coverage kicks in. If you have a $500 deductible and $1,500 in vehicle damages, you'd pay for the first $500 and we'd cover the rest.
See note a This is an example of a deductible payment.
Log on to view your policy details.
Whether you've just been in a collision or simply need a refresher, this checklist gives you the steps you can take at the scene of an accident.
Your car is deemed a "total loss" when the cost to repair it exceeds what it's worth. We'll offer to pay out your vehicle's actual cash value.
Get an in-depth look at common auto and homeowners claims topics.
If you were in an accident with a USAA member, you can file a claim here.
Your deductible is located directly above your driver's license information.
The accident may have caused damage to your vehicle that isn't immediately clear. It's best to have it inspected to ensure it's safe to drive.
If you're still at the scene, contact us. That way we can get your vehicle moved as quickly as possible. If you need reimbursement for your tow, we will consider reasonable fees and charges if you have towing and labor coverage or physical damage coverage for your car. If you're not involved in an accident, you can request roadside assistance online.
Can I track my claim online?Yes. Tracking your claim online gives you many distinct advantages, photo and document uploads and the ability to view your estimates and payments. Best of all, you can do this 24/7!
How long does it take to receive payment?Our goal is to pay and close claims as quickly as possible once we've determined what we owe you based on your coverage.
If your claim is eligible for electronic funds transfer, or EFT, you can speed up the process by choosing this option when you file your claim.
How long does it take to complete my claim?Our goal is to pay and close claims as quickly as possible once we've determined what we owe you based on your coverage.
The time it takes to resolve a claim depends on the claim and the number of vehicles and injuries associated with the accident. The simplest claims may take an hour, while more complex claims may take weeks.
If you can't find the information you need, help is available by phone or on the app.
Membership eligibility and product restrictions apply and are subject to change.
Property and casualty insurance provided by United Services Automobile Association (USAA), USAA Casualty Insurance Company, USAA General Indemnity Company, Garrison Property and Casualty Insurance Company, based in San Antonio, Texas; USAA Limited (UK) and USAA S.A. (Europe) and is available only to persons eligible for property and casualty group membership. Each company has sole financial responsibility for its own products.
Coverages subject to the terms and conditions of the policy.
Coverage descriptions are brief and subject to the terms and conditions of your insurance policy. Read your insurance policy for details. Applications subject to underwriting.
